Innovative and highly experienced Senior Desktop Administrator with 10+ years of expertise in IT desktop administration. I specialise in managing enterprise cloud infrastructure across Microsoft 365, Google Workspace, Okta, and Atlassian products — from device management at scale to identity security and process automation.
I started theiTnotes because I kept solving the same pain points that weren't well-documented anywhere. This site is my attempt to change that: clear, tested, opinionated guidance from someone who has been in the trenches.
Skilled problem-solver, effective communicator, and team player — with a passion for delivering seamless technology operations.
Dedicated IT professional with expertise in office infrastructure, desktop operating systems, and cloud services.
Innovative and highly experienced Senior Desktop Administrator with 8+ years of expertise in IT desktop administration, possessing a strong proficiency in a range of IT tools and technologies.
- Plan and maintain network infrastructure to meet business needs
- Manage endpoints using Jamf Pro and Intune — secure enrollment and automation
- Configure Okta: employee accounts, SAML integrations, and troubleshooting
- Atlassian Admin: Jira projects and Confluence cloud management
- Google Workspace: groups, mailboxes, and services administration
- Slack: configure and automate apps for seamless team communication
- Employee onboarding/offboarding, inventory, and procurement lifecycle
- Windows, Linux, and macOS management with server patch and upgrade cycles
- Managed Jira, Confluence — user mgmt, plugins, licensing, troubleshooting
- Global Admin in Windows AD, Okta, and O365 — mailboxes, licensing, admin tasks
- Employee onboarding/offboarding, inventory, PO procurement, Canon Print server
- Corp-IT on-premises and AWS cloud monitoring via CloudWatch and LogicMonitor
- Linux, Windows, and laptop maintenance in warehouse environments
- OS installation, Linux packages, troubleshooting email and OS-related issues
- Asset management: quarterly checks, inventory database maintenance
- Network APs, switches, and firewall management
- Vendor coordination: AMC renewals, invoices, vendor payments
Have a question or want to collaborate? Drop me a message.